To assist with your enquiries.

·         general details

·         account details

·         details of your query

Necessary for our legitimate interest in responding to enquiries, complying with the law and best practices.

To provide our online services to our users, such as our website or app. For example, when you visit our website, your browser will provide your IP address, browser type and other technical information to enable us to display our content in a compatible manner.

·         account details

·         device and browser details

Necessary for our legitimate interest in providing our services to the public and our users, complying with the law and best practices.

To send you service communications about matters relevant to your use of our services and your engagement with us, such as surveys or other forms of active engagement, availability of new services, changes in our terms, etc.

·         general details

·         account details

Necessary for the performance of our contract with you or, as the case may be, necessary for our legitimate interest in facilitating our services and organising related activities.

To process user contributions, for example, to amalgamate user videos into a live stream or watch later video of sporting events, to identify and digitally anonymise individuals in the footage, to comply with a request to be blurred, etc.

·         user contribution data

Necessary for our legitimate interest in providing our live stream and content to our users, partners and the public and to comply with data rights requests.

To understand our audiences and user profiles for product and service development, research, market intelligence, marketing, advertising, content personalisation and business administration, as described below. Depending on purpose, we use your profile information in anonymised or pseudonymised or, when it comes to marketing by say email, identifiable form, e.g. your email address. In some cases, this will include information observed or inferred from your activity or other information about you.

·         all information as is necessary and proportionate

Necessary for our legitimate interest in understanding our typical user profiles and demographics, for service development, research, market intelligence, marketing, advertising, content personalisation and business administration.

Where required by law, we rely on your consent to deploy cookies or similar technologies on your device or to read information on your device except where necessary for essential services.

To send you relevant marketing communications in accordance with the law about our existing and new services by email, text, push, post or other channels if you are our existing user or, where required by law, if you give consent.

·         general details

·         account details

·         preferences and interests

·         engagement information

We rely on your consent if you sign up or on soft opt-in (presumed consent) if you are our existing user. You can unsubscribe at any time.

Where required by law, we rely on your consent to deploy cookies or similar technologies on your device or to read information on your device except where necessary for essential services.

If you are partner, to manage our professional relationship with you using our record management systems and engagement tools, identifying opportunities, contacting you by phone and sending you marketing communications.

·         professional opportunity records

Necessary for our legitimate interest in the proper administration of our organisation and services and necessary for compliance with our legal obligations or activities in the substantial public interest.

To ensure proper administration of our organisation, including to:

·         keep appropriate records about how our services are used;

·         resolve complaints;

·         conduct troubleshooting;

·         conduct equality monitoring;

·         ensure the health & safety and make reasonable adjustments to accommodate special needs;

·         register interactions with our communications, such as emails;

·         enforce our terms;

·         debt collection; and

·         similar purposes

·         all information as is necessary and proportionate including special category personal data

Necessary for our legitimate interest in the proper administration of our organisation and services and necessary for compliance with our legal obligations or activities in the substantial public interest.

To engage our third party service providers who may process your personal data on our behalf to facilitate the provision of our services and the fulfilment of essential service functions which we cannot fulfil ourselves, such as web hosting, cloud storage, IT, analytics, payments, plugins, communications, accounting, security, and others as well as our advisors such as lawyers, accountants, insurers and others.

·         all information as is necessary and proportionate to enable the relevant service

Some activities are necessary for the performance of our contract with you, others are necessary for our legitimate interest in ensuring the proper operation of our services.

To assess your job application and for business administration purposes.

·         details of your query

·         public data

Necessary for our legitimate interest in responding to your query and, as the case may be, necessary for taking steps prior to entering into a contract. Special categories data may be processed as is necessary in the context of employment and social security laws.

To share information with our affiliated companies.

·         all information as is lawful, necessary and proportionate

Necessary for our legitimate interest in using our group’s resources to organise, develop and deliver our services, run our organisation and decide on future strategies.

To ensure the security of our systems and online services. For example, we may monitor our networks and online services for suspicious activities, test and audit our systems, ensure compliance with our terms and deploy appropriate security measures.

·         device and browser details

·         usage data

Necessary for our legitimate interest in ensuring the security of our organisation, people and services and necessary for compliance with our legal obligations.

To share data with another organisation in accordance with the law for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation or similar event relating to our organisation

·         all information as is lawful, necessary and proportionate

Necessary for our legitimate interest in acting in the best interest of our shareholders and investors and complying with our legal obligations.

To process and share information as is required for our compliance with the law or to establish, exercise or defend legal claims.

·         all information as is lawful, necessary and proportionate

Where processing or sharing your data is necessary for compliance with a legal obligation to which we are subject, to establish, exercise or defend legal claims, or, where necessary and proportionate, in order to satisfy our legitimate interest in complying with best practice or applicable laws.

Category of personal data

Retention period

account details and general details

3 years from collection or following account closure

device and browser details, engagement information, preferences and interests, third party data, usage data

6 years from collection

professional opportunity records

6 years from collection

User contribution data

2 years from collection

Special category personal data

Generally not retained or only kept for the duration of the relevant event.

account details

Username, password, and similar information.

details of your query

Information in your query, complaint, job application or other communication.

device and browser details

Information automatically provided by your device and browser including mobile device ID, internet protocol (IP) address, cookie ID, online identifiers, operating system, browser type, language, time zone setting, location and date and time of access.

engagement information

Information about your engagement with our emails and other communications or with our content on the Internet including open rates, click rates, view rates, active time spent, survey data, feedback data and similar information.

general details

Your name, date of birth, address, email, telephone number and similar information.

preferences and interests

Information about your preferences and interests known, observed or inferred from various sources.

professional opportunity records

Your personal and professional details as business customer, prospecting information and other opportunity records.

public data

Publicly available information about you.

special categories data

Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

third party data

Information provided by third parties about your interaction with our posts and content and ‘likes’ on social media platforms, and your preferences and interests received from our advertising and analytics partners, references from your previous employer, referees, membership organisations and other third parties.

usage data

Information about how you navigate and engage with our online services, features including online activity data such as downloads, clickstream data with URLs visited previously, log data, page interaction, such as scrolling, clicks, and mouse-overs, methods used to browse away from our website, information in security logs and similar information.

user contribution data

Image, video and sound recorded in the user’s footage.